Emotional labour is often invisible, yet it plays a crucial role in maintaining workplace harmony and customer satisfaction. Studies, including the 2021 Women in the Workplace Report by McKinsey, have shown that women are disproportionately expected to manage emotions at work, ensuring smooth team dynamics, supporting colleagues, and managing conflicts. This expectation extends beyond professional
As I complete this module on motivation and performance, I reflect on the depth of insight it has provided into how organizations manage and enhance employee performance. Understanding motivation in the workplace is more than just theory—it is about applying the right strategies to engage employees, boost productivity, and create a thriving work culture. This
The gig economy is a form of work where individuals engage in short-term, flexible jobs or “gigs,” often facilitated by online platforms. These jobs are typically temporary, project-based, or on-demand work rather than traditional full-time employment. According to the CIPD report (2017), the gig economy is challenging to define precisely because it encompasses a broad
In recent years, flexible working has transitioned from a novel perk to a mainstream feature in many organizations. Spurred by technological advancements and shifting workforce preferences, more companies are now embracing flexible arrangements—ranging from remote work and compressed hours to job sharing and flexible scheduling. Despite its benefits, flexible working also poses unique challenges for
In today’s competitive hospitality industry, understanding the full spectrum of compensation is key for both aspiring and established managers. To gain insight into the total rewards offered, I reviewed data from three authoritative sources: Payscale – “Average general manager, hotel salary in United Kingdom” Caterer – “Salary checker” (2022) Prospects – “Hotel manager” (2022) Below,
In my reading across chapter 7 of Carbery and Cross, Chapter 7: Performance Management, PERFORMANCE MANAGEMENT SCHEMES USED IN ORGANIZATIONS -The performance appraisal interview is at the heart of performance management. It consists of, usually, a discussion between an employee and their line manager about the employee’s performance and any concerns that both parties may
I’ll be more specific on this aspect of trade union which is Labor unions, or trade unions as they are known in Europe, are organizations formed by workers in order to represent their collective interests, particularly in relation to wages and working conditions. Historically, labor unions emerged during the industrial revolution of the nineteenth century
The term ‘human resource management’ (HRM) is most widely used to describe the activities of managing the relationship between the employer and employees in an organisation. HRM issues are relevant to your working life. Your understanding and experience of HRM might change as you progress in your career. To begin your study of HRM, reflect
Completing the employability course has been an enriching journey filled with insights about career preparation, skills development, and long-term planning. This blog reflects on what I have learned and how it has helped me create a clear and structured career plan. Key Learnings from the Course Understanding Employability and Skills Development: The course emphasized the
Creating a personal brand has become essential for standing out in the professional world, but it also requires a balanced approach to manage both its benefits and challenges. Here’s a deeper look at the main pros and cons of personal branding. But, What is personal Branding? – According to Influencer Marketing Hub a personal brand is how
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